CONTACT ZWILLING CUSTOMER SERVICE
Thank you for reaching out to the customer service of Zwilling J.A. Henckels, LLC USA. Please answer the following questions to the best of your knowledge, so we can route your request as precise as possible to the responsible team. The more information you provide us with, the easier we can process your request.
Sending shipments to our warehouse without a prior return declaration will result in substantial extension of the processing time.
How can we be of assistance?
BEGIN YOUR WARRANTY CLAIM
ZWILLING manufactures each piece with pride and perfection but in the event your product does not meet your expectation, we’re here to help.
Please enter the required * information so that we can better understand what went wrong and how we can make this better. Please remember the more information and details you provide us, the quicker we can assist you.
IMPORTANT DISCLAIMER
START YOUR RETURN PROCESS
Begin the return process by giving us some information, the more information we have the better we can assist you. Once your information has been processed, we will route your request to the appropriate team member.
Please make sure to pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
WAYS TO RETURN
INELIGIBLE FOR RETURN
RETURNS
We always hope that you’ll love your products, but in the event you don’t we’re here to make returns and exchanges easy.
Please enter your place of purchase, Order # and E-mail address.
If you have not purchased your product at zwilling.com but like to return or exchange it, please contact the respective retailer or ZWILLING retail store directly to expedite the process. Zwilling J.A. Henckels, LLC can not process returns or product exchanges for third parties.
ADD OR SELECT THE ITEM/S YOU WISH TO RETURN OR EXCHANGE
Please select the item/s you wish to return. Quantity, reason for the return and how you would like us to assist you. In some cases, you may be asked to provide a photo. Please remember we can only provide an exchange for the same item. If you wish to purchase something different, please request a refund and place a new order for the desired item.
Depending on the reason for return, you may be responsible for return shipping costs.
PLEASE SPECIFY THE ITEM/S YOU WOULD LIKE US TO CONSIDER FOR WARRANTY REPLACEMENT.
In order for us to issue a return label, please go through the following order lines and adjust the quantity to the value you want to return. Please set the value to 0 if you not intend to return the item.
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Please select at least one product to continue by setting the quantity greater then 0.
YOUR CONTACT INFORMATION
Please confirm your address and contact details.
WE'RE HAPPY TO HELP
Any questions? We’re here to help. If you would like to speak to one of our team members, please call 646-466-2556.
Customer Service Hours: MON-FRI: 9AM-5 PM EST.
If you would like to write to us, you can reach us at: ZWILLING, 270 Marble Ave, Pleasantville, NY, 10570
The best way to contact us, is through the following contact form: